When participants wish to payoff their outstanding loans, they will submit a Loan Payoff Request to CSRs, which generates an automated email with instructions on how to pay off their loan. This includes the payoff amount, wire/check instructions, payment due date before the request expires, etc. It is important for participants to payoff their loans once requested in the allotted amount of time to ensure their payoff amount is accurate as it could be rejected if there are any discrepancies.

If a participant does not pay off the loan before the request expires, we will receive requests to cancel these payoff requests in PC.

For these requests, open the attached report and locate each request in PC.

Go to Tasks > Loan Payoffs

Filter for participant:

Select detail:

Change status to cancel and hit save changes.