Ameritas Distribution Request Service Level Agreement

• Ameritas has established a 30-business day timeline for processing all distribution requests

• The timeline begins on the date when the initial request is submitted

• The 30-day period counts only business days

• Weekends and company holidays are excluded from this count

This service level agreement helps set clear expectations for how long distribution requests may take to process. If a distribution falls out of this time period due to insufficient documentation provided by the participant, it will be cancelled.